Quality Assurance

Electro-Discharge Limited was established in 1980 to provide Precision Engineering Services
To Industry sectors that include Aerospace, Gas & Oil, Satellite, Formula One and others that required sub-contract Wire and Spark erosion services. We are based in the West Midlands and employ over 25 staff.

Quality is important to our business because we value our customers. We strive to provide our
customers with products and services which meet and even exceed their expectations. We are
committed to continuous improvement and have established a Quality Management System
which provides a framework for measuring and improving our performance.

We have the following systems and procedures in place to support us in our aim of total customer
satisfaction and continuous improvement throughout our business:-

1. regular gathering and monitoring of customer feedback
2. a customer complaints procedure
3. selection and performance monitoring of suppliers against set criteria
4. training and development for our employees
5. regular audit of our internal processes
6. measurable quality objectives which reflect our business aims
7. management reviews of audit results, customer feedback and complaints

Our internal procedures are reviewed regularly and are held in a Quality Manual which is made
available to all employees.
This policy is posted on the Company Notice Board and can also be found in the staff handbook.
Though the Managing Director has ultimate responsibility for Quality all employees have a
responsibility within their own areas of work so helping to ensure that Quality is embedded within
the whole of the company.